Zaragoza, 23 January 2026 – As part of its commitment to modernising public services, Serendepia today held a specialised seminar entitled ‘AI, Young People and Public Administration’ for the technical teams of the Aragonese Youth Institute (IAJ).

The main objective of this training day, held in the Jiloca region, was to reflect on how artificial intelligence is transforming the youth ecosystem and how professionals can lead this change in an ethical and efficient manner.

A strategic and regulatory approach

The seminar was structured in blocks designed to provide technicians with a 360º view of current technology:

• The New Digital Context: The actual use of AI by young Spaniards (more than 50% of those aged between 16 and 24) was analysed, as well as how this change affects advisory and guidance services.
• Regulatory Framework (EU Regulation 2024/1689): The legal obligations of AI literacy and risk classification, which are fundamental to ensuring transparency and data protection in the public sector, were addressed.
• Clear and Accessible Communication: One of the key points was the use of AI to transform complex administrative language into messages that are understandable and accessible to all citizens, thus complying with cognitive accessibility rights.

AI to amplify social work

During the five-hour training session, attendees explored practical use cases such as smart citizen services, automated document management and active listening in youth digital environments.

As highlighted during the session: ‘Well-used artificial intelligence does not replace our work with young people, it amplifies it and helps us to better accompany them in a rapidly changing world’.

Commitment to excellence

With this initiative, Serendepia reaffirms its position as a strategic partner in the digitalisation of institutions, helping the administration not only to understand technology, but also to use it as a tool to offer more humane, effective services that are closer to the reality of young people.